Client: A regional professional association struggling with manual processes and member engagement.
Challenge:
The association relied on outdated systems to manage its operations, leading to inefficiencies, poor communication, and declining membership satisfaction. Membership renewals were down by 25% year-over-year.
Solution:
Association Management Services (AMS) implemented a robust membership management platform, integrating automated membership renewals, event registration, and personalized communication tools. They also conducted member satisfaction surveys to identify pain points and deliver targeted improvements.
Results:
- Membership retention increased by 40% within 12 months.
- Operational efficiency improved, saving over 30 staff hours per week.
- The association launched a new quarterly newsletter, boosting engagement rates by 60%.
Quote:
“Partnering with AMS was a game-changer for us. Their expertise in streamlining operations allowed us to focus on what really matters—serving our members. The feedback from our members has been overwhelmingly positive, and we’ve seen real growth as a result.”
– Jane Percival, President, Regional Professional Association
